Do emotions influence online buying behavior and the rating of a web shop? Buying behavior could be defined as the intention and the need to buy certain products. Because people always use emotions while making decisions we examined if positive emotions made the participants more generous and more satisfied with the web shop.
Two groups were exposed with a positive or negative emotion after watching a movie. The fragment for the emotion 'happy', was from the comedy "When Harry met Sally" and the "sad" fragment came from the film "The Champ". Afterwards, the different groups had to visit a web shop offering running shoes, and were asked how much they would spend on these shoes. Besides the indication of the price for the product, respondents gave their opinion about the web shop.
Subjects with a negative sad emotion were willing to pay almost the same amount as subjects with a positive, happy emotion. In contrast, subjects with a negative emotion found the prize given by the web shop more acceptable than subjects with a positive emotion. The respondents with a positive emotion appreciated the website more than respondents with a negative emotion. However, respondents who were exposed with a negative emotion found the product information more clear than the other respondents.
These findings indicate that a sad emotion has a positive effect on how people experience the price, which is remarkable while a positive emotion resulted in a more positive appreciation of the webpage.
